Shipping policy
Shipping policy
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has shipped.
2. Shipping Rates and Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 1-3 business days | Free Shipping |
| Free Shipping | 1-3 business days | €8.99 for orders under €80 |
- Shipping times may vary depending on your location and external factors (e.g., weather, customs delays).
- Express Shipping is not available for certain remote areas.
3. International Shipping
- We ship to select international destinations. Shipping times may take 7-15 business days, depending on location.
- International shipping costs will be calculated at checkout.
- Customers are responsible for any customs, duties, or taxes applied to international orders.
4. Order Tracking
Once your order has shipped, you will receive an email with the tracking number and carrier details. You can track your order on the carrier's website.
5. Shipping Delays
We are not responsible for shipping delays caused by unforeseen circumstances, such as:
- Weather conditions
- Customs processing delays
- Carrier service disruptions
6. Missing or Damaged Packages
- If your order arrives damaged, please contact us within 48 hours of delivery. Include photos of the damaged package and items for review.
7. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain products may have shipping restrictions due to weight, size, or regulations.