Privacy policy

1. Introduction

At COS Independent Store ("we", "our", or "us"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

2. Information We Collect

We collect and process the following types of information:

2.1 Personal Information

When you place an order or register on our site, we may collect:

  • Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (e.g., credit card details)

2.2 Non-Personal Information

  • IP address
  • Browser type and version
  • Referring website
  • Browsing behavior on our site

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including shipping and confirmation emails.
  • To respond to customer service inquiries and provide support.
  • To improve our website, services, and user experience.
  • To send promotional emails (if you opt-in).
  • To comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Third-Party Service Providers: For payment processing, shipping, and analytics.
  • Legal Authorities: If required to comply with legal obligations or enforce our policies.

5. Data Retention

We retain your personal information for as long as necessary to provide our services or comply with legal obligations.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, including:

  • Remembering your preferences
  • Analyzing website traffic and performance

You can manage cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for promotional emails.
  • Request information on how we process your data.

8. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and the "Effective Date" will be revised.